Privacy Policy of the Application – FAVO CHAT
Last updated: 2026-8-20
Welcome to the app FAVO CHAT. We respect your privacy and are committed to protecting your personal data. This Privacy
Policy explains how we collect, use, and protect the information we obtain when you use our application. By
using the application, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services, and it falls into two
categories:
A. Information you provide directly:
● Account data: username,
email address, password
(stored in encrypted form and cannot be read), and profile picture.
B. Information automatically collected from your device:
To ensure the security of the platform and prevent fraud, we collect the following
technical data immediately upon logging in:
● Internet Protocol (IP) Address:
To determine the
approximate geographic location and prevent access from restricted areas or IPs known for breaches.
● Unique device identifier
(Android ID): To link the
device to the user's account, which serves as the basis for implementing the "device ban" policy to prevent
banned users from creating new accounts.
● Device Model: To improve
the application's
compatibility with different devices and fix technical issues.
● Device Manufacturer: For
analytical purposes and
performance improvement.
C. Financial transaction information
● Records of virtual currency purchases (whether through the
store or agents), transaction
serial number, quantity, and date.
2. How we use your information
We use the collected information for the following purposes:
● Providing the core service:
Operating voice chat
rooms and sending/receiving voice messages.
● Security and fraud prevention:
Applying various
blocking systems (detailed in Section 5), and protecting users from bots and fake accounts.
● Technical improvements:
Analyzing device data to fix
bugs and improve application performance.
● Technical support:
Communicating with you to resolve
the issues you encounter.
3. Sharing information with third parties
We do not sell your data to third parties. However, in order for the application to
function properly, we rely on trusted and licensed external services, which have their own privacy policies:
● Agora Labs, Inc. (for audio
streaming):
○ What does it offer?
Real-time audio streaming
service
in rooms.
○ What does it share? When
you join a voice room, your
user ID (UID) and IP address are sent exclusively to Agora's servers for the purpose of routing audio packets.
● Google Firebase (for storage and
notifications):
○ What does it offer?
Storing user chats (Cloud Firestore) and sending push notifications (Cloud Messaging).
○ What does it share? User
chats are stored and linked to your account. Your device's FCM (Firebase Cloud Messaging) token is sent to
deliver notifications.
Amazon S3 (for storing images and
files)
○ What does it offer?
Our application uses Amazon Simple Storage Service (Amazon S3), a cloud storage service provided by
Amazon Web Services (AWS), to store and manage images and files that you upload within the application.
○ What does it share? The
images and files you choose to upload are stored on Amazon S3 secure servers and are linked to your account
within the application so you can access and manage them. The data shared may include the files themselves, as
well as the associated metadata such as file size, file type, and upload date.
4. Data Security
We take strict technical security measures to protect your information:
● All communications
between your application and our servers are encrypted using the HTTPS/TLS protocol.
● Passwords are encrypted
using one-way hashing algorithms and cannot be retrieved.
● Database access is
restricted, encrypted, and subject to strict permissions.
5. Permissions we request from your device
We request certain permissions on your device to provide core services. You can manage
these permissions at any time through your device settings. Revoking any permission will disable the associated
functions without affecting the rest of the application.
● Notifications:
○ Purpose: We request
permission to send you push notifications and alerts. This allows you to know about updates, new messages, and
important activities within the application even when you are not using it.
○ How it is used: Your
device's notification token (FCM Token) is used to send these notifications via the Firebase Cloud Messaging
service.
● Microphone:
○ Purpose: We request
permission to access the microphone to enable you to speak within voice rooms.
○ How it is used: The
microphone is only used when you are using the voice features within the application. The microphone will not be
accessed, nor will any audio data be collected.
● Files and Storage:
○ Purpose: We request
permission to access your device's files to enable you to select and change your profile picture. This allows
you to upload new images from your photo gallery.
○ How it is used: Your
files are accessed only when you deliberately choose to upload a new profile picture. We do not scan or collect
any other files from your device.
6. Blocking and Sanctions Policy
To ensure a safe and comfortable environment for everyone, we apply a graduated blocking
system based on violations of the Terms of Use. When any block is imposed, your account is immediately frozen:
● Account Ban: Complete
closure of the account. You will not be able to log in or use any feature in the application. (Applied in cases
of financial fraud, severe abuse, or violation of laws.)
● Device Ban: Using the
unique device identifier we have collected, any connection coming from that physical device will be refused,
even if you try to create a new account with a different email address.
● Room Ban: You are allowed
to log in and use the application, but you will be prevented from joining voice chat rooms (either specific
rooms or all rooms). (Applied in cases of harassing users inside rooms.)
● Forced Logout: Immediate
termination of your current session. You will be required to log in again. (Used as an initial warning measure,
or to update your account's security settings).
Note: You may submit an appeal for the block via the technical support email, and we will
respond within 48 business hours.
7. Virtual Currency and Financial Refund Policy
Nature of Currencies:
The in-app coins are virtual currencies that have no real monetary value outside the
application, do not represent financial instruments or assets, and cannot be exchanged for real currencies
(forex) or withdrawn as cash.
No-Refund Policy:
Once the coins are received in your account and added to your balance, we do not offer
refunds for any reason, including but not limited to: changing your mind, not knowing how to use them, or your
account being banned due to violation of the Terms of Use.
Legal Exceptions:
The only possible refund is in very special cases, such as:
● Unauthorized purchases:
If you prove that a purchase was made from your account by a minor child without your supervision, or as
a result of an actual breach of your account (requires providing evidence to Google or your bank).
● Technical failure on our side:
If funds were deducted from you and the coins were not added to your balance due to a failure in our
servers (requires providing a screenshot of the transaction history).
Purchases through agents:
The application allows the sale of coins through agents approved by the management. Purchases through
agents are made outside the official payment gateways (such as Google Play), and therefore we do not guarantee
refunds of amounts paid to agents, but we are responsible for adding the coins to your account once the agent
confirms the transfer. In the event that you are defrauded by an agent, you must immediately notify the
management to take the necessary actions against the agent and block their device.
8. Children's Privacy
The application is not directed at children under the age of 13 (or the legal age in your
country). We do not knowingly collect data from persons under this age. If we learn that we have collected data
from a child under the legal age, we will delete it immediately. If you are a parent or guardian and believe
that your child has provided us with data, please contact us immediately.
9. Data Retention
We retain your data as long as your account is active or as needed to provide the services.
If you delete your account, we will permanently remove your personal data within 30 days, while retaining device
data (IP and Android ID) for a longer period (up to one year) to prevent banned users from returning.
10. Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any material changes via
an in-app notice or via the registered email address. Your continued use of the application after the
modifications are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about the Privacy Policy, or regarding ban issues, or for
financial inquiries, you can contact us via:
We are the development team of –
FAVO CHAT
We are committed to providing a safe and reliable experience
for all users. At the same time, we protect our rights as developers to ensure the app's continuity and
improvement. This section outlines our rights and the principles we follow in managing the app.
Last updated: June 20, 2026
1- Intellectual Property Rights
All intellectual property rights related to the app, including design, source code, sounds,
images, content, interfaces, and services, are owned by us. Copying, modifying, distributing, or exploiting any
part of the app without prior written permission is prohibited.
2- Updates and Development
We reserve the right to release new updates or modifications to improve performance or add
new features. Some updates may require a review of privacy policies or terms of use.
3- Service Suspension
In rare cases, we may permanently or temporarily suspend the app or some of its services
due to technical, legal, or quality improvement reasons. We will make every effort to notify users in advance in
such cases.
4- Data Protection
While we are committed to protecting user data and privacy, we reserve the right to use
aggregated (non-personal) data for analytical purposes or to develop new services.
5- Compliance with Laws
We comply with all local and international laws and regulations regarding data protection
and intellectual property rights.
6- Communication with Users
We reserve the right to communicate with users via the app or email to send important
notices or service updates.
– Thank you for your understanding and support. We always aim
to provide the best possible experience while safeguarding our rights as developers to ensure the app's
continuity and growth.
– If you need any adjustments or additions, feel free to let
me know.
🧸 Programming & Development · Raad Mohammed
* Click the button to go to the official project page.